General Conditions for contracting Tourist Services
Sak Wine &Travel E.V.T. –Leg. No. 14434/Disp. 241-2010 explicitly states:
Anyone contracting any of the services of which technical organization was carried out by Sak Wine & Travel totally accepts these general terms and conditions, which will be considered automatically incorporated to the contract with no need of a written transcription of them on the contract.
The contract relationship between the organizing Agency and the client will be ruled by Law
19918 of the International Convention of Travel Contracts – written on the web site www.turismo.gov.ar.
Fees shall be expressed in Argentine Pesos(AR$) or United States Dollars (U$). They include the ítems detailed as “included” at the Reservation Form and on the Client’s Itinerary apart from the Value Added Tax (VAT) unless otherwise stated. It does not include visas, airport taxes or other , vaccination certificates, nor any other services not specified as “inlcuded”.
In case payment is in U$D the exchange rate will be the exchange rate valid at the web site of Banco de la Nación www.bna.com.aritem “cotización de billetes” , i.e. bill quotings.
The fees shall be valid during the time detailed in each case. Once this time is over, they will not be valid. They are subject to variation without any prior notice , when the variation of the costs of the services justify such variation. Moreover, any variation of the fees could cause a revision of the final quoting of a Service. These variations shall be notified to the client – who will have the option of accepting the new conditions of the contract or ask for a cancellation of his travel contract –in case the increase is over 15% of the total price of the contract – or he can accept the contract as modified.
No modification of the fees shall be possible as from 30 days prior to the date of the Service, when a requirement of services has already been confirmed.
You can make reservations through any of the following :
- Head Office: Chile 776 – 1-8, Mendoza. (5500)
- Teléphone:+54 261 4201191
- Schedule of attention:09:00am to 05:00pm
- Days: Monday to Friday
Beginning of the Contract
The binding contract between SAK Wine &Travel and the Client starts as from the date when SAK Travel & Wine effectively receives the Reservation Form with the complete personal information of the client by mail or by fax and the Initial Deposit of the Service to be contracted. Its amount shall not be less than 50% of the total value of it, except when –for any special reasons – another additonal sum was required.
As from the momento in which the binding contract between SAK Wine & Travel starts to exist , the client accepts the full general terms and conditions herein described. The contract is binding between Sak Wine & Travel and all the clients appearing on the Reservation Form. The person signing the Reservation Form guarrantees that he/she fully possesses the authority to represent any other person whose name appears on the Reservation Form and confirms that all those people acknowledge it and accept those conditions. In this way the Confirmation of the Service shall be complete.
Air or land Transport
Even though the contracting of air or land transport where carried out through the Agency SAK Wine & Travel, the use of them by the clients implies a direct relationship between the clients and such transport companies . The Agency SAK Wine & Travel will thus not be responsible for any inconveniencies arising from the services provided by them. As regards the air tickets – once the Initial Deposit is done – the reservations are carried out but the tickets will not be issued.Should the client want to have his tickets issued, he shall pay for their total amount – thus also avoiding any possible increase of the ticket fees.
As mentioned on the previous ítem, in order for Sak Wine & Travel to confirm the Reservation of a service , a deposit of no less than 50% of its total amount shall be done. The balance shall be payed to SAK Wine & Travel at least 15 days prior to the date in which the Service shall be provided.
In case such balance was not payed within such date, SAK Wine & Travel will consider the reservation as cancelled by the client. In the case of Reservations made with less than 15 days anticipation of the date of departure, the full amount will be required with no delay. Payment can be only by PayPal for online bookings.
Changes by Sak Wine & Travel
Even though our commercial policies are aimed at satisfying each of our clients, carring out services as arranged on the binding contract, there could exist special circumstances compelling us to alter the original Reservation. By binding himself to this contract the client accepts that it could be necessary to modify the content of the itinerary due to local situations. SAK Wine & Travel will have the right to partially or totally modify the itinerary of the services contracted including fees, flights, lodging or any other services and to substitute them for alternative services of similar value with no compensation whatsoever, either in money or any other way.
If Sak Wine & Travel judges it is necessary to make a substantial modification they shall inform the client as soon as possible about those changes. The client can choose a) to accept such changes, b)to change those services by other available services, provided they do not modify costs or they pay for the differences , c) to cancel the contracted services.
Cancellations by Sak Wine & Travel
Sak Wine & Travel has the right to partially or totally cancel the original Reservation due to causes beyond the company such as: No show of passengers, any event which might be against the personal /group safety and act against the normal development of the activity or activitiesor due to act of God.
In any such case the client will not have a reimbursement of the paid fees.
Changes by Clients
Changes or modifications to the original Reservation cannot be guarranteed for they are subject to availability . In case any passenger wanted to change an original Reservation, the passenger who signed the Reservation Form will state so by mail or fax. Any cost arising from such changes shall be payed by the Client.
Cancellations by Clients
Clients can cancel the Reservation at any moment, provided that such cancellation is communicated to SAK Wine & Travel in writing – by email or fax. As from the date the notice of cancellation is received, the following charges shall be applied:
Days prior to Departure -counted as from date of receipt of Notice
45 to 30
29 to 15
14 to 9
8 or (-)
Charges for Cancellation of Services expressed in percentage .
In case SAK Wine & Travel had done changes to the original Reservation of a contracted Service and the client chose to cancel it, SAK Wine & Travel shall pay the full amount – provided the changes were not caused by Act of God.
In such case the Client shall not receive reimbursement of the amount payed.
SAK Wine & Travel is not responsible for any charge whatsoever in case of a change –beyond his control- of time or day of departure of a tour, flight or any other means of transport.
Act of God herein means : “A violent and unexpected event, beyond human will and for this reason
unpredictable and of inevitable consequences”.
Examples: wars, war threats, riots, civil or industrial dispute, terrorist activities, natural or nuclear disasters , fire or adverse climatic conditions. Technical problems o problems of maintenance of means of transort, changes deriving from cancelling or reprogramming of flights of an airline, alteration of the airline or of the type of airship or any other similar events beyond the control of SAK Wine & Travel.
As regards partial cancellations they will be analyzed in each case, and in case they brought about additional charges they will be payed by the client.
Documents, visas and sanitary requirements.
The Clients who have bought any of our Tourist Services and appear on the binding contract are
Responsible for the correctness of their documents for entering and for free circulating within the country to be visited. Examples of these documents: identification documents , passports, visas, sanitary documents, etc.
In case that, due to lack or incorrection of the necessary documents for the trip, a client was delayed
or should cancel or abandon the trip partially or totally , SAK Wine & Travel will not be held responsible, in which case there will be no reimbursement.
Underage -less than 18- shall submit a document signed by parents authorizing them to travel.
Diseases and Disabilities
Once the binding contract between SAK Wine & Travel and the client is formalized the Client must inform SAK Wine & Travel if he has any disease or disability or he is on a treatment for any special condition either physical or medical. The Client will be responsible for all the necessary arrangements fro the provision of his medicines or any other treatments that might be necessary during the trip or any of the services included. If by any reason the Client did not inform us any of these facts, he would not be complying with the Reservation conditions, which will result in his exclusion from the tour, and the loss of any amount payed.
Medical insurance: SAK Wine & Travel does not supply medical insurance to passangers. For this reason each Client must contract his own medical insurance for the trip.
Personal Accident Insurance: Sak Wine & Travel supplies insurance against personal accidents for all their adventure services, such as Kayaking, Trekking, Horse-back riding, and Biking to be used within the Province of Mendoza.
Our Accident Insurance covers:
Sak Wine & Travel’s Responsibilities
Sak Wine & Travel, as an Agencia de Viajes y Turismo (EVT Ley 18829) based in Mendoza-Argentina,
acts according to the rules valid in Argentina – rules which gave origin to the Agency.
For this reason and in case of any inconveniences we will submit it to the court assigned by the Ministry of Tourism of Argentina – the “Ministerio de Turismo de la Nación”.
We have the legal and moral obbligation of offering Services that will be in accordance with the real possibilities of being carried out, with an optimum margin of safety and with the seriousness each of our Clients deserve, complying with the itinerariesappearing on the final Reservations contracted,
with the exceptions mentioned on these General Conditions.
SAK Wine & Travel will not be responsible for deliberate actions, omissions or negligence caused by other parties and /or companies (transport, lodging, suppliers, other services) taking part in the actual performace of the commercialized Services neither will us for those produced by Acts of God.